Warranty Policy
- All used intensifier tubes have a 1 year warranty. Beyond a year we offer our customer satisfaction program to repair or replace the tube with modified pricing.
- All new image intensifiers carry a 5 year warranty from DOM (date of manufacture). If we assemble, purge and collimate the unit, we can provide a lifetime housing warranty.
- In the event that a specific housing or image intensifier is no longer available for warranty replacement, Terrace Unity Solutions will work with the customer to provide a similar replacement at the best possible cost.
- If device is damaged due to user negligence or misuse, Terrace Unity Solutions will accommodate modified pricing to get your device repaired or replaced as quickly as possible to the customers advantage.
- Negligence and misuse is determined by the findings during inspection and disassembly of the device based on our expertise, as well as the expertise of other trusted consultants from the night vision industry. If something is not covered by warranty, it is the customers responsibility to cover replacement and shipping costs, not the responsibility of Terrace Unity Solutions.
- Any manufacturer warranty supplied shall be the sole responsibility of the manufacturer unless specified by specific contractual agreements.
- If there are any questions about the warranty, it is the responsibility of the customer to reach out via email to inquire and resolve any questions.
- Layaway and deposit payments are non refundable. Returned devices are subject to a 30% restocking fee.
- Any and all use of products sold is at the responsibility of the customer/end user alone. Terrace Unity Solutions is not responsible for any and all actions after purchase. All customers have been made aware of ITAR restrictions that apply to items sold.
- Its is implied by purchasing from Terrace Unity Solutions that all products that fall under ITAR regulations will be used, stored, and in the event of resale, follow ITAR regulation for such.